Thursday, May 10, 2007

KISS OF (UPDATE) DEATH ...

Clients,

A number of you have been bit in the last several days with a bug in the Microsoft Automatic Updates. This service starts with the computer and talks with Microsoft to determine what patches need to be installed on your computer. Recently, this service has been crashing rendering your computer incapable of anything other than a hard reboot to recover its attention. You see a message containing information about svchost and 0x7… in a dialog and are asked to send a report to Microsoft.

If you are experiencing this behavior or just instability, the solution is simple.

1) Restart your computer.
2) Immediately open the Automatic Updates Control panel and turn it off.
3) Manually run the updates from the Start -> All Programs -> Microsoft Update menu item. This might require a ½ hour to complete before rebooting.
4) Open the Automatic Updates Control panel and turn it on.

Steps 4 is optional but the problem is fixed after running the manual update in step 3.